Returns & Exchanges FAQ
Find clear answers to common questions about returning or exchanging items purchased from Latortue. Our goal is to make the process straightforward and hassle-free.
What is Latortue’s return window?
You can return most items within 30 days of delivery. Items must be in original condition with tags attached to qualify for a refund or exchange.
How do I start a return or exchange?
Log into your Latortue account and select the order you want to return. Follow the prompts to print a prepaid return label and ship the item back to us.
Are there any items that cannot be returned?
Final sale items, underwear, and personalized products are not eligible for returns or exchanges due to hygiene and customization policies.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Can I exchange an item for a different size or color?
Yes, exchanges for different sizes or colors are available. Simply return the original item and place a new order for the preferred option.
What if my item arrives damaged or incorrect?
Contact our support team within 5 days of delivery with photos of the issue. We will arrange a replacement or refund promptly.
Need Help with Your Return?
If you have questions or need assistance beyond these FAQs, our customer support team is ready to guide you through the process.
Customer Voices on Returns
What Our Customers Say About Returning and Exchanging
I appreciated how straightforward Latortue made the return process. The instructions were clear, and my refund was processed quickly without any hassle.
Exchanging a jacket was simple and fast. Customer support guided me through every step, making sure I got the right size without delays.
